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o Perform Internal quality check for the CSR’s and update quality check logs o Handling Domain related queries for the CSR’s o Provide process training to all new CSR’s o Ensure to provide at least 2 process improvement idea o Provide feedback to the team lead on training progress. o Assist CS lead with inputs in the preparation of any process documentation, Reporting, Data mining, where applicable o Perform the role of a CS lead in his/her abs...
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